Returns & Refunds Policy

At Mane2Tail, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains your rights under UK law and how we handle returns, exchanges, and refunds.

1. Your Legal Right to Cancel (Cooling-Off Period)

1.1

If you have purchased goods online, you have the right to cancel your order within 14 days of receiving the items, without giving any reason.

1.2

To exercise this right, you must notify us in writing (by email) within 14 days of receiving your order.

1.3

Once notified, you then have a further 14 days to return the items to us.

2. Conditions for Returns

2.1

To be eligible for a return:

• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase (such as your order confirmation) must be provided.
• Certain items are non-returnable for hygiene reasons, such as grooming products, supplements, or personalised items (unless faulty or not as described).

3. Faulty, Damaged or Incorrect Items

3.1

If the product you receive is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement.

3.2

Please contact us within 7 days of receiving your order if there is an issue.

3.3

We will cover the cost of return postage for faulty, damaged, or incorrectly supplied items.

4. Refunds

4.1

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

4.2

Refunds will be processed within 14 days of us receiving the returned goods.

4.3

Refunds will be issued to your original method of payment.

5. Exchanges

5.1

If you would like to exchange an item (for example, for a different size or variation), please contact us within 14 days of receiving your order.

5.2

Exchanges are subject to stock availability.

5.3

Customers may need to cover the return postage for exchanges unless the item is faulty or incorrect.

6. Return Shipping Costs

6.1

If returning an item because you changed your mind (within the cooling-off period), you will be responsible for the cost of return postage.

6.2

We recommend using a tracked delivery service, as we cannot be held responsible for lost returns.

7. How to Return an Item

7.1

To arrange a return:

1. Contact us at info@mane2tail.com with your order number and details of the item(s) you wish to return.
2. We will provide instructions on how and where to send your return.
3. Pack the item securely and send it to us.

8. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Mane2Tail
Email: info@mane2tail.com