Shipping & Delivery

At Mane2Tail, we aim to deliver your order quickly, safely, and reliably. This Shipping & Delivery Policy sets out our delivery practices and your rights under UK law.

1. Delivery Areas

1.1

We currently deliver to addresses within the United Kingdom.

1.2

If you require delivery outside of the UK, please contact us before placing an order to discuss options.

2. Processing Times

2.1

Orders are usually processed and dispatched within 1–3 working days of payment being received.

2.2

Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Times

3.1

Standard Delivery: Typically arrives within 3–5 working days after dispatch.

3.2

Delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or busy seasonal periods.

4. Delivery Costs

4.1

Standard Delivery: £[insert cost]

Free Delivery: Orders over £75 qualify for free standard delivery.

Delivery costs will be shown at checkout before you confirm your order.

5. Carriers & Tracking

5.1

We use trusted delivery partners such as Royal Mail or equivalent couriers.

5.2

Tracking information will be provided where available.

6. Missed Deliveries

6.1

If you are not available to receive your order, the courier may leave a calling card or attempt redelivery.

6.2

It is your responsibility to arrange collection or redelivery with the courier.

7. Delays

7.1

While we aim to deliver within the estimated timeframes, we cannot be held responsible for delays outside of our control (e.g. courier issues, strikes, or extreme weather).

7.2

If delivery is delayed significantly, we will notify you and work with you to resolve the issue.

8. Lost or Damaged Items

8.1

If your order does not arrive within the expected timeframe, please contact us at info@mane2tail.com.

8.2

In the rare event that your order is lost or damaged in transit, we will arrange a replacement or refund.

9. Legal Rights

9.1

Under UK law, we must deliver your order within 30 days of purchase unless we have agreed otherwise.

9.2

If we are unable to deliver within this period, you are entitled to cancel your order and receive a full refund.

10. Contact Us

If you have any questions about delivery or shipping, please contact us:

Mane2Tail
Email: info@mane2tail.com